Financial Modeling: Where can web startups learn about financial modeling that accounts for the important metrics and costs?
Financial Modeling: Where can web startups learn about financial modeling that accounts for the important metrics and costs?
Matthew Carroll, Building fashion & footwear brands is...
252 votes by Sae Min Ahn(안세민), Clement Vouillon, Ian McAllister, (more)
[Alright so here is the deal, below is a fairly detailed & illustrated walkthrough of a financial model for a web-only product startup. There is a ton of info here with screenshots & annotations - but if you want to play with the model yourself, message me with your email and I will forward it over it you. Here’s the only thing I ask → you have to email me back with ideas on how to make it better, comments on things you don't like, clarifications for illustrating data better, etc - that's it. The point is to throw this out to the world & rap with cool people working on interesting things]To get the dialogue flowing, I created a Google Moderator for this because the comments section of Quora just doesn't work. Check it out at: https://spreadsheets.google.com/...Introduction
This financial model was built to illustrate modeling methodology & logic flows as it relates to a web-only hard goods startup. The format is geared to transition into an operational guide for you to update with data as it becomes available & provide insight into the financial performance of your new firm. A word of caution for non-finance people (& hyper-detailed focused developers specifically) - you can get absorbed (sometimes on the verge of obcessive) into getting every number perfect and conducting a lot of data analysis. My advice - the inputs should be fairly conservative and general to reduce the friction of others (READ Investors). Additionally, a model can become hyper-addictive because you can put ALL the pieces together and clearly understand & see the impacts/results of changes/assumptions over time. You can spend hours breaking out the minutia, which is great for understanding your company (super important), but make sure that there is clear benefit for new insight into the firm by virtue of making these investments*** At the bottom of the answer, you can find images of each sheet in total OR here is a link to the Google Spreadsheet https://spreadsheets.google.com/...Important Background Assumptions for this model:
- The startup has completed product development at a factory in China
- The first month of the model is the first selling month - meaning that the purchase order (PO) was placed with the Chinese factory 90 days prior to the start of this model
- There are three product categories (Large Luggage, Packs & Bags, and Accessories). Generally these will have broadly similar costs & selling patterns & hence why they will be categorized together
The model takes you through a full build, but these resources will build out your knowledge base for customizing this model to your startup. And with that - Let's do this thing!
Sales Build
The Sales Build tab is a standard tab in nearly every single financial model that you will come across. It is the canvas where you begin to paint the picture as to what you want revenue to look like.
Steps for the Traffic Build
Traffic Build
Sales for any website (or company for that matter) originates from the # of visitors that you have coming to your site. In order to calculate the Sales per Visitors (e.g. your conversion rate), you need to start with the # of total people (unique visitors) that came to your website and divide that by the # of orders that we completed on your site over a specificOrganic Traffic:
1. Organic Growth Rate: This is % change from one month to the next that you are forecasting to grow based upon your company organically growing from people randomly searching for something related to your product on Google (this is why SEO is important), users talking about your company with their friends, or stumbling across previous marketing campaigns. This is a variable figure that you can toggle in this model based on what you see fit.2. Unique Visitors / Mo: You need to start somewhere and this row calculates the compounded impacts of the previous month’s unique visitors * (1 + Organic Growth Rate). In the example template, the baseline figure is 2,000 unique visitors (a figure that I pulled from one of my old companies VÆL Project - a men’s footwear line). Therefore in Mo-2, we had 2,000 unique visitors from last month and we grew 5% organically - so 2,000 * (1 + 5%) = 2,100 forecasted unique visitors.Marketing & Promotion:
Businesses need to market their products in order to let potential customers know that they exist and how their product/service solves a problem or a want. Therefore, when a marketing piece is published (i.e. a Thrillist email about your cool product or TechCrunch posts a review of your service) people who see this piece of marketing will come to your site.As you run your company, you will see that there are 3 generic profiles that construct the traffic being driven to your site. Don’t waste your time in getting super analytical about this metric - after 10 marketing pieces are posted about your site take a look at when the marketing piece was posted & annotate your Google Analytics with the event. You will notice a general trend in # of visitors to your site. For the purposes of this financial model, I averaged three traffic categories (Premium, Moderate, Niche) from 4 fashion brands for whom I had access to their Google Analytics data.Qualifying the three categories:
Premium: These are the marketing pieces that have the highest viewership bases of the source breakdown. They are compromised of highly engaged readers who admire / respect the content creator. Moderate: This source is a 2nd tier distribution vehicle or ad hoc company references (i.e. when a blogger writes an article and references/links to your company in the main article - but the reference is not the focus of the piece).Niche: This is a 3rd tier source that will drive a little traffic - maybe a design blog.
Conversion RatesA conversion is a customer that “purchases” from the site or, in other words, “converts” from a visitor into a customer. We want to break out the conversions by source because each source has unique behavior and converts at different rates.
One of the most important things to know about building a financial model - is that you don't want to look like an ass - so saying that you have a 15% conversion rate is cause for someone to completely discredit your model. I ran into this problem when I was at a Bulge iBank training for new bankers - basically serving as the entrepreneur for the youngsters to argue against. In the Saturday session, I used Salesforce as a comp & fucked up the EV calculation because of the shares outstanding calc from that super complex convertible note that they brilliantly issued in Jan '10. Basically, the rest of the session the banker (smartly and to my dismay/irritation) a comment about the mistake to drastically reduce any clout in the argument that I was making.So the most important thing is to present yourself and your calculations as reasonable, logical, and prudent. To do that, you are going to need some comparable statistics to demonstrate that you know what you are talking about & that your build is sound.
Sales Mix & Pricing
Sales Mix is the weighting average order value for your company's sales. A simple average is misleading because smaller $ value items will compromise a higher proportion of sales #s than the larger ticket items (most likely).
Just like in the conversion rates, I wanted to give you folks some comparable figures to provide a basis for when you estimates are just crazy.Company, Avg Order Value:
LL Bean, $139
Gap, $110
Saks Fifth Avenue, $400
Neiman Marcus, $410
Urban Outfitters, $130
Gilt Groupe, $360
Abercrombie & Fitch, $125
American Eagle, $145
Blue Nile, $1,669
Net-A-Porter, $190
Eastern Mountain Sports, $100
ModCloth (Adil Wali) $95
Karmaloop, $100
Sorry for the formatting - Quora doesn't allow you to tab.Shipping Analysis
Purchases by Segment
Revenue Build
Long Term Value per CustomerSome of you have noted in messages that there is this huge portion of the Sales Build that I omitted from explaining in the Long Term Value per Customer. It is a contentious issue that is very difficult to quantify, but I will explain it in more detail here.Logic
- Building brands is an intensely emotional process of connecting with your customers and creating an ongoing dialogue that makes your customers feel like you are really friends IRL. - Customers want to feel like they are close to small brands almost to the point where they can say "Oh this shirt? It's my buddy's brand.." For small brands, the first customers are going to be ideologically similar to the founders and the branding/external communication will support this. In fact, some people who I would qualify as good friends began as customers of one of my old brands, VÆL Project. - As such, there are a certain portion of customers that will love the product so much that they will look to purchase additional products from you to fill out their collections / purchase complementary goods (Dopp Kit with Overnight or Category C when the original purchase was Category A).Long Term Revenue is reflective of two main segments - Secondary / Complimentary purchases & Replacement Purchases.
Secondary Purchases are purchases based on super satisfied customers & those strongly connected to the brand. Most likely they are purchasing down-stream so if they purchased the big bag (Cat. A) then they would purchase a Dopp Kit for the overnight bag. Most likely, this purchase will take place after the initial purchase because they will have the opportunity to feel & use the product & have a time to experience it (like a trip).So to calculate the Secondary Purchases, we need:
Repurchase Rate: The % of customers in each cohort that will purchase another item. I set this rate at 10% because that is a good baseline forecast. For apparel companies this is way different, but for a leather goods company like the one I built in the model - it's kinda all that we have.Secondary Purchase Value: This is a modifier from the AVG Order Value that will be used to calculate LTV rev. Above I mentioned that customers will most likely be purchasing complimentary goods, so category C is a safe bet as to what they will be buying next. OR if they are a Category B who purchased the backpack, they most likely will purchase the messenger for different occasions. Either way a forecasted secondary purchase value of $220 (or 75% of Avg order value for the monthly of the cohort) is pretty safe to assumeSecondary Purchase Timeframe: The timeline when the vast majority of purchases will be taking place. This is an arbitrary # based on experience, but I think that 6-months is going to cover the vast majority of the cases. Since we can't really forecast a distribution - we should assume that the secondary purchases are evenly distributed throughout this 6-month window. For example.
Now we know that the timeframe is 6-months. In this simple example, the incremental monthly from Cohort 1 is $220/mo for periods (mo-2 through Mo - 7)Now that we have the 2ndary purchases calculated, there is going to be a lifetime customer. The is essentially the same calculation as a secondary purchase just the logic is different.
Replacement Timeframe: The date at which the product will most likely want to be replaced. I arbitrarily set this as 18-months so that it fits on my 24-month forecast. But this is the time when you start to see people returning to the site to pick up the same good or more.Replacement %: This is the # of customers that were stoked on the product that want to get another. This # is going to be different than the secondary purchase rate so it has it's own toggle.
[NOTE: There was an incredible infographic out of KISSmetrics (Hiten Shah - Damn you guys are good - always inspiring me to contribute more to Quora - Wish I could keep up with the incredible contributions you guys make) - I didn't want to lose it, so here is the link: http://www.fastcodesign.com/1664...
Sales Build Overview
This is how it all fit together
Email Build
One of the most important things to do as a young startup is to communicate & engage with your consumer. At least today, the primary & most valuable way of doing this is through email. The goal is to build a direct & engaging dialogue between you and your fans in a private format with the visual and content freedom (READ branding) that most effectively communicates your story & builds the relationship. This section is where you work to systemically build out how this list will generate revenue for your startup.
Newsletter Reach is the total # of people that are subscribed to your email list. If you previously worked at a brand, have a personal blog/email list, or had a bad ass pre-launch strategy that got a ton of emails (a la hipster.com) - 4,500 is a decent # to start. As we go down this build there will be additions & subtractions to this # reflected in the changes shown for the following month.Campaigns are the # of emails that you are sending to each member of the newsletter. This number grows fairly slowly (1 → 1.3 → 1.5) due to the fact that you are going to invest more time, cash, and energy on capitalizing on this opportunity as it becomes a more substantive revenue source. In addition, over the course of two years you will learn what your subscribers want to read and customize the content & message to deliver on their expectationsSegments are the qualitative differentiating factors that compromise your subscriber list. All customers fall into broad customer segments that you will learn more and more about as you gain experiential knowledge from working with them. For purposes of this model, I arbitrarily put the numbers to 1, 2, 3, 4. You can get as complex as you want, but keep in mind that this takes a lot of time building custom content in a way that delivers positive ROI for the time invested - don’t go nuts here.Click Through Rate (Engagement)
Click Throughs are newsletter recipients that opened the email & clicked on something within the link (performed an action), thereby placing them within the medium to purchase something from your site. If you create more engaging emails & more clear about what actions you want the recipient to take, then you will have more people clicking & coming to your site. To get better at something relies on experience, knowledge, and trial & error - hence why in the 6th month, the model adds a second customer segment (meaning you have learned what you did well & poorly over the last 5 months and are positioned to capitalize on those mistakes in month 6)
1. Optimization Gains from Segmentation CTR Optimization Gains (2.5%)
X # of Monthly Segments (Segments = Optimizing Emails)
Total Optimization Gain (2.5% * 2 Segments = 5.00%)2. Total Click Through Rate Base Rate (15.00%)
+ Optimization Gains (5.00% = 2.5% * 2 Segments)
Monthly CTR Rate ( Mo-6 = 20.00% = Base Rate 15.00% + 5.00% Optimization Gains
Forward Rate
This is an area that I was hesitate to initially build into the model, but it was something that I saw very often in myself and a behavior that is systemically different from the open & engagement rates of other asks of the forecast. The logic is that the email marketing will excite to a certain % of your subscribers that they will want to forward the message onto to their friends - something maybe more applicable to someone else or simply to show off something cool. Think of it like sharing on Facebook & tagging a friend in the post.Forward Rate: The % of readers that will forward the campaign to someone else (they could be a subscriber but most likely not). Based on the campaigns that I have run & the campaigns of companies that I work with, I set this # at 4.5% - this # could trend up over time, but for illustrative purposes let’s keep this constant since it’s a more difficult variable to conceptually quantify.Forward Rate is based on “Open Rate” because conceptually the original recipicient may see it and think “Wow, this is perfect for John” and subsequently forward the email to John. It doesn’t necessarily rely on that recipient engaging with the email or clicking through him/herself - only that they saw it.Forward Click Through Rate ( FWD CTR): The % of users that will click on the email and go to your site. In the model, the CTR rate is 75% - this may appear high, but odds are that this person is close friends with the recipient as implicitly the sender has some understanding of the forwarded person’s personality that this email will appeal to them. Hence why they will open it.Email Traffic to Site (Calculated Summary)This is a calculation summary section to provide explicit #s of visitors going to your site.
Net Additions to Email List (Newsletter Reach Growth)The goal is obviously to build your email marketing channel and more effectively generate revenue from your customers → serve as a controlled demand source for your business.Site Signups: When a visitor comes to your site and enters her email into the “Newsletter Signup” box & successfully signs up for your list.
Signup Optimization Rate: A toggle metric that reflects that you will get better at signing up visitors to your site as you gain more experience & deeper understanding of what they are doing & how you can effectively capture their email.Signup Rate: The conversion rate of visitors to your site that signup for the newsletter. This number can be found in your KissMetrics or setup as a Goal in Google Analytics.
Purchase Signups:
Think about when you enter your billing information on a standard shopping cart, there is generally a check box selected by default to sign up for the site’s newsletter list. Since this enabled by default, there is a strong possibility (i.e. 75% of the time, which is what I have in the model & my average experience of successful cart goal completions in my analytics for Purchase Conversions + Email Signup) → This becomes important for Long Term Value per customer.
Unsubscribes: As easily as users signup to follow your company - they can likewise unsubscribe. One guiding principle to govern your strategic decisions about your email marketing initiatives - every email is a touch point with your consumer that you give them the power to say “do I really like this? Do these guys “get” me? Do I really care about receiving these emails?” This is why I add the segmentation & the campaigns to the main section to reflect that you will learn how to better target your customer. However, prudence is your friend - often times it is better to not say anything at all, if you aren’t sure that you will say the right thing to grab the email subscribers attention & bring them closer to the brand.Saturation Rate: As you send more emails, you are increasing the natural churn rate in email subscribers. This # increases based on the fact that a certain % of users will simply just “get tired” of getting your emails. This is okay - don’t be upset, it’s normal. But it’s your job to learn from this to understand why and how to better tailor your emails to reduce this riskUnsubscribe Rate: The % of the your email list that unsubscribe on a monthly basis. The number that I used here .25% begins low because you are a small brand (read: cool, new, you are cool because you are new). So you have a low # in the beginning - this sample variable is the average from 4 companies in fashion that I have run or been a part of for the last 5 years.
Social Build
This is fairly rudimentary approach to calculating the impact of social virality as a traffic source. The foundation is approach this:
1. An article is written about your company ( # of articles from the Marketing & Promotions section from the Sales Build Sheet)2. The assumption is that of those who click through (i.e. Premium: 1,500) to your site a certain % will share it on Facebook or Twitter (illustrated below by Rebroadcast rate by Source)3. Do a Twitter search / SocialMention.com / Klout search for a good idea for the distribution of average # of followers.4. Take the sumproduct to establish the total potential # of people that could become aware of your company by virtue of their followers5. There is a fairly low engagement rate these days from social sources. Hence the 0.5% traffic inbound to your site.
Rebroadcast Build
A rebroadcast is essentially a "Tweet" based on the original content marketing piece that references your company. Considering the tech-focused community on Quora, I will use a TechCrunch example:
1. TechCrunch posts an article about your company.
2. 000,000s of people see this article and think it's cool, so they Tweet a link to the article - this is what I refer to as the "Rebroadcast Rate", meaning that readers of the article promote the content piece to their followers.
3. Followers of the "Rebroadcaster" (readers of the TechCrunch article who tweeted/shared on Facebook) - then come to the site.
4. In order to get a proxy for how many users could, we have to calculate the average # of followers by source. Obviously, the premium source (TechCrunch) has techie users who are more inclined to have lots of followers. [Note: Don't get bogged down in a super detailed data analysis of average twitter followers by source - just look at like 20 or 30 profiles (this will take all of 5 mins I know) and get a general picture - then use that #. This number changes over time & as the more followers build on Twitter or Facebook, hence why this Figure reoccurs monthly]5. We calculate Rebroadcast rate by the following: TC Reader Tweets, then one of the followers of the Rebroadcaster clicks on the shared link & goes to TechCrunch. In turn a certain % (in this cast we forecast it at 0.50%) will click through from the TC article to your site.I know this is a little confusing but it's important to begin to format the framework for understanding how traffic & subsequently sales will grow as references diffuse through the social-sphere.
Sphere of Influence Build
In the same way that we built the newsletter reach, we are going to quantify the net gains of Facebook/Twitter followers of your site.We start at the Organic Follow-Rate - or users who just came to your site & started following you. This rate is generally very low because although their are 100m Twitter users only a small % of those users are "active" - hence social is not within their workflows.
We can see that a connecting with brands & companies via social is "catching on" so let's take a look at some research that was just research about demographics of users that are following brands.
Paid
Production & Expense Build
The Production & Expense Build is where the we breakdown the demand estimates (from the Sales Build) into their cost pieces and forecast how these expenses will connect with pricing & margins. The main aspect of this model is that all goods are purchased FOB Hong Kong. This means that the factory assumes all aspects of the production process (sourcing materials, labor, cartonizing, containerizing, and transport to Hong Kong as the port of export).
Shipping & Landing Expense
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DOES IT CHECK
=========================================================Let's take Bonobos (company) for a comparison. Some background stats;
Rev:
'08: $1.8m (http://www.businessweek.com/smal...)
- 8 EEs'09: $4.9m (Ibid)
- 20,000 Customers for Bonobos (company)'10: Est. $15m
- Sept '10: $830k/mo
- Nov '10: $1.3mSo how does this model compare?Well by end year 2, we are forecasting:
- 7.782 paying customers
- 12,967 email subscribers
- 4,428 Social Influence
- 9 Forecasted EEs for FY2So a focused product selection after two years looks moderately comparable to Bonobos (company)Not half bad, when you think about it? eh Andrew Weber, Andy Dunn, D. Craig Elbert - Please feel free to add any insight for the comps to Bonobos In addition to the Sales Build Comps, I figured that I should wrap this piece of with some additional supporting info to support the validation of this framework for all of you startuppers!!!
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Additional Background PieceData Sources
After building models for several of my companies, refining them over the years, and working with dozens of product startups to help them understand their financial picture, the following model’s inputs are filled with general variable toggles. They may not necessarily be perfect for your startup, but they should give you a good starting point. This is a short list of where you can find the data to tailor the model to your company:
- Google Analytics - Visitor Data, Traffic Source (Performable will make your life much easier, but more on that later. You will need to export the data & break out product traffic by how you segment your categories (best done in Excel)
- MailChimp - Email Newsletter campaign performance
- Magento - Shopping Cart & Sales by Category
Additional Resources:
The reason that I wrote this is that there isn't very much written / explained about the full build from Mo-1. 1. Read Featured Essays by the metrics god himself, Andrew Chen - http://andrewchenblog.com/list-o...Pay Attention to: http://andrewchenblog.com/2009/0...2. Mark Suster had a great TWIVC talking about Cap Tables & models - I can't find the link now. But it's somewhere around TWIVC #15 -
3. Mark MacLeod's startupCFO's archives has loads of resources & Fred Wilson's MBA Mondays give you a lot of the background details.All Screenshots
RMIT Vietnam - Bachelor of Business in Economics and Finance - March 2012
Bachelor of Business (Economics and Finance)
Semester 1
Business Computing
This course develops your skills to build solutions that meet the requirements of business to effectively integrate Information and Communication Technologies into their operations. You will acquire the ability to build models using database, web and spreadsheet technologies and communicate with management using business reports and presentations.
The learning capabilities are set below:
· Use information technology terms and concepts appropriately
· Gather and analyse client requirements
· Model business problems and design integrated solutions
· Present your findings appropriately as written documents and visual presentations
· Create business solutions that support professional practice and in particular ethical behaviour.
· Employ a variety of information technology (IT) and information systems (IS) tools and use these tools to communicate results when making decisions and solving problems
· Analyse different types of problems, the contexts in which they exist and develop and apply solutions based on approaches you have learnt in your studies
· Use data and information to support decision-making.
· Build the case study models to create solutions to business problems.
· The creation of management information systems that enable efficient and productive planning and decision-making.
· Communicate the solution to business management.
Introductory Accounting
Introductory Accounting introduces students to the role of accounting information in business and is taught with the assumption that participants have not previously studied accounting concepts and techniques.
Successful completion of Introductory Accounting means that students should be able to:
- Identify and understand the most significant accounting factors that influence the success or failure of a business.
- In addition, the course provides an opportunity for students to develop generic capabilities. These include the ability to:
- Analyse, reason logically and conceptualise issues
- Identify, understand and interpret basic concepts.
Introduction to Organisational behaviour
The study of organisational behaviour enables managers to understand, predict and influence the behaviour of individuals and groups in organisations. This course will introduce theories and models relating to organisational behaviour and encourage students to apply and reflect upon the theories and models. The course will provide the opportunity for experiential learning in practical situations, and analysis of and reflection on that learning.
Marketing Principles
Marketing Principles is an introductory marketing course aimed at students commencing the Bachelor of Business (Marketing) or students from other courses who have not previously studied marketing. It is a core course for the Bachelor of Business (Marketing). It may also be undertaken as a single elective by students outside the Marketing Degree or as the first of several marketing electives taken as a minor stream. Marketing Principles is a prerequisite for all other marketing courses.
Marketing Principles provides an overview of the marketing process, and how it works within the Australian business context. The aim is to introduce students to the important concepts underpinning the marketing process and the practical tools used by marketers to implement marketing strategies and campaigns.
The course is based on both the theory and practice of marketing. Throughout lectures, tutorials and assessment tasks you will be encouraged to apply the theoretical learning to real world practices.
The course will introduce you to the importance of the marketing philosophy to future business viability and how each person in an organisation can make a contribution to the marketing process.
For marketing students, Marketing Principles offers a preview of many of the important marketing courses you will be studying throughout your course and will provide you with the basic concepts and tools with which to explore the more specialised marketing courses that follow. It leads into Advanced Marketing
Concepts and Applications, where specific topics and skills are developed further.
For all other students Marketing Principles offers insights into the field of marketing, putting into context the role of marketing in an organisation, and how you may interface with marketing in your role.
Semester 2
Business Statistics
This course introduces you to a range of statistical techniques which managers use. You will apply these techniques to relatively simple practical examples. To do this you need a calculator with a memory and an exponential function key. For larger applications you will learn how to use Microsoft Excel to perform any of the calculations associated with these statistical techniques. The focus in this subject however is on how to analyze and interpret your own results or the output from Excel. You will learn how to apply these techniques by working with examples which are relevant to most major business disciplines and the functional areas of large organizations. These include examples from Accounting (particularly Auditing), Economics, Finance, Financial Planning, Human Resource Management, Information Technology, Logistics and Transport and Marketing.
Prices and Markets
Prices and Markets is a study of microeconomic theory and its applications. The course focuses on how individual consumers and firms behave, the functioning of the markets within which they operate, and in particular how prices are determined. The purpose of the course is to enable students to acquire the basic analytical tools needed to understand the working of the micro economy.
Macroeconomics 1
This course aims to introduce you to the workings of the domestic economy and its effects on the business environment; to provide you with analytical skills which will assist you in identifying the current state of the economy and likely future developments in the economy; to enable you to examine critically the effects of actual and projected macroeconomic policies; and to foster in you the ability to express clearly your understanding of macroeconomic events both domestically, and in the broader Asia-Pacific region. The course also aims to help you to understand how current economic developments impact on organisations and on you as a participant in the economy.
Financial Markets
Financial Markets is a first year course that introduces you to the financial markets environment in which business organisations operate. You will investigate the nature and role of the main financial markets within the domestic and global environment. The course presents an overview of the financial system and its various financial markets, instruments and institutions. Students enrolled in the subject will be required, as part of their assessments to write a treasury team report, using current market news and come up with their own strategies in different financial markets
Semester 3
Commercial Law
This course provides an introduction to commercial law fundamentals, relevant to business and the accounting professions. The course provides students with the knowledge and skills necessary to pursue further and more specific studies in the law discipline. Commercial Law is a compulsory core unit in the Bachelor of Business (Accountancy) degree and is required for membership of CPA Australia
Quantitative Analysis
The focus of this course is the application of mathematical techniques to problems in the areas of accounting, economics and finance. In this course you will learn the underlying maths of many of the formulas used in finance, accounting and economics. There is an emphasis on the use of Microsoft Excel to solve the problems encountered.
Macroeconomics 2
The aim of this course is to extend students’ understanding of the workings of the macro economy and its effect on the business environment. The analytical tools necessary for such understanding will be developed throughout the semester.
Business Finance
The theory of finance stems from the broad area of applied economics. Over the past thirty or so years extensive research and theoretical developments have resulted in the emergence of this discipline as a science in its own right. Today, the theory of finance is a field that equips the individual with techniques and skills that ensure the objective analysis and evaluation of alternatives, resulting in effective financial decision-making. These techniques and skills are applicable in a number of sectors of our economy, namely financial markets (including financial products such as derivative instruments), financial institutions and the financial management of companies. The theory of finance plays a significant role in the area of business, or corporate, finance. The effective financial management of firms, large or small, private or publicly listed, is paramount for the well-being of any economy. However, not only does its importance lie in its benefit to the economy as a whole, but it is vital that financial managers are capable of developing sound financial policies for the benefit of the firm itself and its owners, the shareholders. Financial managers must have a sound framework that will provide the analytical tools to competently evaluate alternatives and make objective decisions both in the short term and in the long term. Investment options and financing choices must be analysed and assessed using techniques that have a solid theoretical base. Business Finance provides an introduction to some of the key skills required for good financial management. It introduces financial concepts and issues that will provide the necessary guidelines to solve many corporate finance problems. It also introduces some of the more important theories in modern finance to provide a substantial grounding in the discipline.
Semester 4
Price Theory
This course is designed to benefit students who wish to gain a broader and deeper understanding of economic concepts and principles and their applications to actual decision making situations in the real world. You will be taught how to use key economic variables as a problem solving tool for firms and use simple economic models to produce reasonably good predictions of firms’ market behaviour. A major focus of this course will be on understanding the factors which influence the strategic behaviour of firms and consumers in their respective profit (or other) and utility maximising roles in the product and factor markets and the assessment of the impact of such behaviour on industry structure and performance. Pricing and output decisions as well as alternative non-price behaviour to achieve desired economic outcomes in markets with varying degrees of firm concentration will be analysed to provide a basis for understanding and evaluating real world market strategies of firms. Topics to be covered include: consumer demand theory, pricing and output decisions in competitive markets, market power and strategic behaviour, market failure, pricing of factor inputs in factor markets of varying degrees of competition and decision making in situations of uncertainty and in markets with asymmetric information.
Introduction to Futures and Options.
This course is intended to familiarise you with the concepts of derivative securities, their nature, how they are priced, and how they are used.
Derivative securities are so called because they are derived from an underlying asset. The most familiar derivative securities are futures and options (call and put). In recent years there has been an explosion of applications of derivative securities in portfolios. The concepts of derivatives is becoming more important to understand these applications,
There are several advantages of using derivative securities, for instance transaction costs in derivative markets are usually less that those prevailing in cash markets. The volume of trading in derivatives often exceeds the volume of trading in the underlying asset. Derivatives are used for hedging, speculation, and managing risk profiles. It is now difficult to imagine how modern financial and commodities markets could function without the availability of efficient, liquid, derivatives markets.
Risk Management
This course aims to expand on the concepts that you have been introduced to in Financial Markets. It introduces you to the concepts of financial risk management and how to identify exposures and their associated risks. It will also introduce various hedging and derivative instruments that are used in financial markets. You will also be able to appreciate the role of the Treasury function within corporations and banks and differentiate between the two. This course is designed to enable you to apply your academic learning to a contemporary workplace situation. The integration of work-based learning and academic learning will allow you to solve authentic business problems or address real issues faced in organisations.
Law of Investments and Financial Markets
This course offers you a program of studies focusing on regulation of the financial services sector, regulation of some financial products and securities, aspects of the Corporations Act.Law Of Investments And Financial Markets is an elective unit in the Bachelor of Business (Accountancy) degree and is open to all students who have satisfied the pre-requisite courses and assumed knowledge and capabilities detailed above.
Semester 5
International Trade
International Trade analyses the economic theory of free trade and of intervention in the trade process. It acquaints you with the fundamental determinants of the size and pattern of the gains from international trade. Implementing technical tools, you will evaluate the case for and against interfering with the free flow of trade as well as the effect that trade has on welfare, economic growth and income distribution.
Investment
In this Work Integrated Learning (WIL) course we will explore and analyse the theory, concepts, tools and techniques of investment and portfolio management. We will look at investment theories as well as examine equity valuation and portfolio management practices. At the conclusion of the course you should be familiar with current industry practice in this area and have developed an understanding of the theoretical framework supporting investment analysis and equity portfolio management. We expect you to gain confidence in the application of a range of techniques, and develop a capacity for independent thought and critical analysis, in the areas of investment analysis and portfolio management. The integration of work-based learning and academic learning, commonly referred to as Work Integrated Learning (WIL), will allow you to solve authentic business problems or address real issues faced in organisations.
This course builds upon and extends the concepts and techniques presented in the foundation finance course, BAFI1008 Business Finance. It also requires you to apply many of the concepts, tools and techniques studied in the first year of the Bachelor of Business program, particularly in the areas of microeconomics, macroeconomics, accounting and statistics. The course begins with an examination of background material on the nature of investments and investment markets and an overview of asset allocation. This is followed by a discussion on portfolio theory and capital market theory as a prelude to an examination of asset pricing models. Here, we will examine and compare equilibrium and statistical models. Next, we discuss fundamental and technical analysis as a prelude to an in-depth look at discounted cash flow and relative valuation models commonly used in share valuation. This will also entail an examination of aspects of macroeconomics and microeconomics that are relevant to the analysis of shares.After this, the course set the stage for an examination of portfolio management and conclude with a review of some issues relating to the evaluation of the performance of portfolios. Hopefully you will enjoy this course, but be prepared to work hard. The course is a capstone course and, as such, draws on and integrates material from earlier courses, as well as introducing new material. The course covers a lot of ground, and has a lot of assigned work, so you will need to keep up or you risk being overwhelmed. The theory, concepts, tools and techniques examined in this course are among the most important in finance, and some may require a lot of effort to understand. However, the payoff should be substantial.
Student Elective 1
Students can choose any course offered by RMIT University Vietnam for which they meet the prerequisite requirements.
Student Elective 2
Students can choose any course offered by RMIT University Vietnam for which they meet the prerequisite requirements.
Semester 6
International Monetary Economics
This course is intended to provide you with an understanding of the principles of open economy macroeconomics. The aim is to provide you with insights into the concept of external equilibrium and exchange rate determination. This material is then applied to practical problems such as macroeconomic management in an open economy and the choice of exchange rate regime.
Empirical Studies in the Equities Markets
This is an intensive applied course, designed to strengthen competence and research skills in the Equity Market. Empirical Studies in Equity Markets studies the practical techniques used in the analysis of financial and emerging markets. Its prime aim is to empirically test trading strategies using techniques and methodologies discussed in the lectures. The course addresses the issues faced when performing these experiments, and attempts to solve real world problems. It familiarizes you with a broader range of more advanced analytical tools and concepts currently used by practitioners. You should be aware that this course focuses on research, and thus is very time consuming. This course applies the concepts and skills acquired in BAFI1008 Business Finance, ISYS2056 Business Computing, ECON1030 Business Statistics 1 and where necessary ECON1061 Quantitative Analysis. It will be to your advantage to also concurrently enrol in BAFI1042 Investment in order to enhance your learning experience in this course. |
Student Elective 3
Students can choose any course offered by RMIT University Vietnam for which they meet the prerequisite requirements.
Student Elective 4
Students can choose any course offered by RMIT University Vietnam for which they meet the prerequisite requirements.
"Gã nhà giàu" AVG và cuộc đua Pay TV
06/12/2011 22:58:58
"Gã nhà giàu" AVG và cuộc đua Pay TV
Trong lĩnh vực truyền hình kỹ thuật số vệ tinh, cuộc đua tốn kém nhất chính là khẳng định thứ hạng về hàm lượng nội dung của từng gói kênh, đặc biệt chú trọng "con bài" truyền hình độ nét cao HDTV.
Với nhiều người, AVG còn là một cái tên lạ. Nhưng trong truyền hình kỹ thuật số, AVG được coi là một đối thủ "khủng".
Tính từ cái mốc dịch vụ truyền hình kỹ thuật số vệ tinh DTH của VTV chính thức trình làng 7 năm về trước, thị trường đã có thêm hai ông lớn VTC rồi VSTV nhập cuộc. Và giờ đây là "lính mới" AVG....
Từ xu hướng tất yếu đến lộ trình tại VN
Các nước trên thế giới đều coi xu hướng số hóa truyền hình là một hướng tất yếu và đều có những lộ trình thích hợp để tiến hành số hóa. Ước tính đến năm 2015, cơ bản các nước trên thế giới (đại diện cho cả 3 hệ truyền hình analog là PAL, SECAM và NTSC) đều hoàn thành quá trình số hóa. Tín hiệu số khi ấy trở thành một tiêu chuẩn giao tiếp giữa các đài truyền hình với nhau và các đài truyền hình analog sẽ trở nên cô độc trên con đường phát triển của truyền hình hiện đại.
Từ ngày 15/10/2004, Đài Truyền hình Việt Nam (VTV) đã cung cấp thử nghiệm dịch vụ truyền hình số DTH với 16 kênh (7 chương trình tiếng Việt và 9 chương trình quốc tế). Để xem được các chương trình truyền hình DTH, khán giả phải mua một bộ giải mã với giá bán vào thời điểm đó rất cao (xấp xỉ 2 triệu đồng). Mỗi tháng, người xem sẽ phải trả 65.000 đồng tiền thuê bao dịch vụ.
Nửa tháng sau, DTH chính thức phát sóng trên phạm vi toàn quốc, song song với mạng TH cáp và MMDS. Khi ra mắt, DTH tỏ ra yếu thế hơn 9 dịch vụ truyền hình cáp VCTV mà VTV đang cung cấp bởi chi phí cao hơn, dung lượng nội dung lại ít hơn hẳn. Lượng thuê bao DTH của VTV, trong suốt những năm sau cũng kém xa so với VCTV.
Còn quá sớm để nói về nhân tố mới AVG trên thị trường dịch vụ truyền hình trả tiền, nhưng với cơ sở hạ tầng công ty này đang có, thì họ là đối thủ đáng gờm. Cho đến nay, AVG là một trong 3 đơn vị được cấp phép xây dựng hệ thống truyền dẫn phát sóng trên toàn quốc, bên cạnh hai ông lớn VTV và VTC. Đây cũng là công ty tư nhân thứ hai được cấp phép xây dựng hạ tầng truyền dẫn truyền hình kỹ thuật số tại Việt Nam (sau tập đoàn Canal+ của Pháp trong liên doanh truyền hình số vệ tinh VSTV khai thác kênh K+). |
Cũng ngay trong năm đó, VTC tách ra khỏi VTV và trở thành nhà cung cấp dịch vụ số hóa truyền hình thứ hai (do CEC - thành viên của VTC đứng ra cung cấp) và 6 năm sau, ngày 12/1/2010, Công ty Truyền hình số vệ tinh Việt Nam (VSTV) mới chính thức cho ra mắt dịch vụ DTH lớn nhất Việt Nam với thương hiệu K+. Ngoài ba đại gia kể trên, còn một số đơn vị khác cũng chia nhau miếng bánh thị phần trong cuộc chơi truyền hình trả tiền này như HTV, BTV cung cấp dịch vụ truyền hình vệ tinh (DTH) và SCTV, HCTV, BTS cung cấp dịch vụ truyền hình cáp (CATV)... Nhưng phải đến khi AVG bắt đầu "xuất đầu lộ diện", các đối thủ mới có thêm động lực để cùng nhau tăng tốc.
Cuộc đua giành giật ngôi vị số 1
Ông Cao Văn Liết - Tổng giám đốc VSTV cho biết: "Thị trường truyền hình trả tiền ở Việt Nam vẫn còn mới mẻ. Điều cốt lõi là sự khác biệt mà mỗi nhà cung cấp phải tạo ra để có thể cạnh tranh thành công".
K+ muốn tận dụng lợi thế của đối tác Pháp Canal+ thiết lập mô hình truyền hình trả tiền tiên tiến và khác biệt với các đối thủ khác. K+ đã chọn hướng đi trở thành nhà cung cấp dịch vụ truyền hình sở hữu đầy đủ nhất các giải đấu thể thao sôi động hấp dẫn nhất thế giới, trong đó có nhiều giải phát sóng độc quyền như EPL (Premier League), Giải Tây Ban Nha (La Liga), Giải Ngoại Hạng Anh, Cúp C1, Cúp EUROPA, Giải vô địch Pháp, Giải vô địch Mỹ, Giải Italia, Giải Đức, Nam Mỹ, V-league (Việt Nam)... với các gói kênh phong phú và đa dạng, từ gói Access ban đầu 35 kênh đến gói Premium HD 79 kênh truyền hình. Mới đây, K+ gây chú ý với động thái tăng số lượng kênh ở gói cơ bản Access từ 37 lên 58 mà vẫn giữ nguyên phí hàng tháng là 50.000 đồng.
Đến năm 2015, cơ bản các nước trên thế giới (đại diện cho cả 3 hệ truyền hình
analog là PAL, SECAM và NTSC) đều hoàn thành quá trình số hóa
Xu hướng tạo sự khác biệt ấy được thể hiện khi SCTV mới đây công bố mở rộng phủ sóng, đầu tư công nghệ hiện đại hơn và gia tăng tiện ích xem truyền hình theo yêu cầu. Nhà cung cấp này công bố đạt 1 triệu khách hàng truyền hình cáp và 150.000 khách hàng internet năm 2010, và đưa ra mục tiêu đầu tư 8.000 tỉ đồng đến năm 2015. Mục tiêu nữa là phát 30 kênh HDTV năm nay và đến 50 kênh HDTV cuối năm 2015.
HTVC hiện đang phát sóng gần 100 kênh và công bố đẩy mạnh dịch vụ cộng thêm như truyền hình độ phân giải cao (HDTV), truyền hình theo yêu cầu (VOD), Mobile TV, truy cập internet tốc độ cao, truyền hình qua mạng internet (IPTV), trò chơi qua mạng và nhiều dịch vụ tương tác khác với khán giả.
VTC thì chọn ký thỏa thuận hợp tác với Công ty Khai thác Vệ tinh hàng đầu châu Á (AsiaSat) trong việc sử dụng vệ tinh AsiaSat5 làm vệ tinh truyền dẫn tín hiệu cho dịch vụ truyền hình DTH ở Việt Nam. Và nhờ thỏa thuận này, từ đầu năm 2010, VTC đã sử dụng phương thức truyền dẫn tín hiệu từ vệ tinh AsiaSat5 để cung cấp gói dịch vụ truyền hình DTH mới với 30 kênh truyền hình độ nét cao (HD) và 70 kênh truyền hình độ nét tiêu chuẩn SD đến với các hộ gia đình sử dụng dịch vụ của VTC.
Việt Nam có 80% dân số sống ở nông thôn, nhưng gần như 100% số hộ gia đình dùng Pay TV lại ở các đô thị lớn. Thị trường nông thôn chưa được Pay TV khai thác |
Nhập cuộc sau, bên cạnh việc cung cấp dịch vụ truyền dẫn phát sóng, AVG còn cung cấp dịch vụ truyền hình trả tiền với gói kênh đầy đủ bước đầu là 55 kênh. AVG có 8 kênh truyền hình độ nét cao (HD) và 5 kênh radio. Ngoài ra, kênh truyền hình này cũng liên kết sản xuất chương trình với các đối tác khác như kênh An ninh Tivi (ANTV), kênh văn hóa phương Đông, kênh thể thao - giải trí, kênh trẻ em, kênh âm nhạc (với Đài PTTH Bình Dương). Công nghệ mà AVG sử dụng hiện nay đã được Hiệp hội Phát thanh - Truyền hình châu Á-Thái Bình Dương (ABU) công nhận là tiên tiến nhất thế giới và AVG là đơn vị đầu tiên của châu Á thử nghiệm thành công, triển khai trên diện rộng.
Thời của giá rẻ
Cuộc chiến tăng kênh, như một phương cách khẳng định thương hiệu, chưa có dấu hiệu dừng lại |
Đầu tiên phải kể tới việc cạnh tranh bằng chi phí rẻ. Hiện có mức giá "khủng" nhất trên thị trường là dịch vụ của K+. Mặc dù đã được giảm giá tới 30% kể từ 31/5/2011, nhưng xem ra vẫn còn khá cao so với các nhà cung cấp khác. Nhưng điều làm các nhà đài khác đau đầu hơn và cũng thể hiện tính cạnh tranh quyết liệt trong dịch vụ truyền hình trả tiền là như đại diện của K+ mới công bố, họ không kinh doanh trên thiết bị thu phát sóng nên cung cấp giá thiết bị xuống thấp nhất. Như thế giá trọn bộ thiết bị của K+ là 1,5 triệu đồng, trong khi đó giá trọn bộ thiết bị và lắp đặt của đối thủ cạnh tranh thường hơn 2 triệu đồng.
Dịch vụ của VTC có mức phí tương đối hợp lý hơn K+ nhưng khách hàng cũng cần đầu tư ban đầu khoảng 5,8 triệu để xem dịch vụ HDTV cho 1 năm đầu tiên. Một đối thủ khác là SDTV cũng tung ra gói dịch vụ với mức đầu tư ban đầu 3,1 triệu đồng cho 1 năm đầu tiên và sau đó gia hạn thuê bao tối thiểu là 100.000 đồng/tháng.
Trong khi đó, AVG cho biết, sẽ áp dụng mức thuê bao dự kiến dao động từ 60 – 150.000 đồng/tháng. Tuy nhiên, trong 2 triệu thuê bao đầu tiên, hoặc 2 năm kể từ ngày cung cấp dịch vụ (tùy theo điều kiện nào đến trước), AVG sẽ áp dụng mức giá ổn định cho 3 gói kênh lần lượt là 33, 66 và 88.000 đồng/tháng – một mức giá khá mềm. Thậm chí, AVG sẽ cấp thiết bị đi kèm cho khách hàng đăng ký sử dụng dịch vụ ở các gói cước cao. Một ưu đãi rất dễ thuyết phục đối tượng khách hàng tiềm năng mở hầu bao, nếu so sánh ngay với ông bạn tư nhân K+: để hưởng thụ gói cước cao nhất Premium HD của K+, người xem phải trả khoản phí tương đối lớn: 7,5 triệu đồng bao gồm đầy đủ bộ thiết bị và phí thuê bao một năm.
Có được mức giá cạnh tranh này là nhờ tiềm lực kinh tế vững vàng của AVG. Ông Phạm Nhật Vũ từng chia sẻ: "AVG tham gia thị trường sau nên cái cốt yếu là cần có sự khác biệt, hoặc hấp dẫn hơn, hoặc rẻ hơn, hoặc chất lượng dịch vụ cao hơn. Chúng tôi phấn đấu đưa ra những gói kênh có chất lượng tương đương các nhà cung cấp khác nhưng giá sẽ thấp hơn hoặc giá bằng nhau mà có nội dung tốt hơn". Cuộc chạy đua về giá giữa các đại gia phần nào cho thấy sức nóng cạnh tranh ở lĩnh vực truyền hình số vệ tinh. Cuộc chạy đua về giá giữa các đại gia phần nào cho thấy sức nóng cạnh tranh ở lĩnh vực truyền hình số vệ tinh. Nhưng cạnh tranh về giá chỉ là một lát cắt dễ nhìn thấy nhất. Điểm mấu chốt để tạo nên lợi thế kinh doanh chính là "thực đơn" mà các đại gia có thể mang lại cho khách hàng là gì?
Tăng kênh và độc quyền nội dung
AVG thu hút được đội ngũ nhân sự hùng hậu: Vào vị trí TGĐ có TS Trần Đăng Tuấn – nguyên PTGĐ Đài truyền hình VN. Nguyên Trưởng Ban Thời sự VTV – nhà báo Thanh Lâm về đảm trách mảng bản quyền của AVG. Một PTGĐ rất quen tên – TS Ngô Thái Trị - từng là Giám đốc Trung tâm tin học và đo lường của VTV. Và vị trí Giám đốc Truyền thông thuộc về nguyên Phó Tổng biên tập báo Lao Động – nhà báo Vũ Mạnh Cường... |
Trong lĩnh vực truyền hình kỹ thuật số vệ tinh, cuộc đua tốn kém nhất chính là khẳng định thứ hạng về hàm lượng nội dung của từng gói kênh, đặc biệt chú trọng "con bài" truyền hình độ nét cao HDTV. Trong cuộc chạy đua DTH, truyền hình độ nét cao được coi như thứ vũ khí lợi hại mà các nhà đài sử dụng. Đặc biệt trong bối cảnh công nghệ truyền hình tương tự (analog) tại Việt Nam được dự báo sẽ bị "khai tử" vào năm 2020 thì HDTV là sự phát triển tất yếu mà không chỉ riêng các đài truyền hình trong nước hướng tới.
VTC đang dẫn đầu cuộc đua về số lượng kênh và độ phong phú của các chương trình. Hiện số kênh của VTC đã vượt hơn con số 100 kênh trong đó có tới 26 kênh truyền hình độ nét cao HDTV. Ở thời điểm hiện tại, VTC đang là nhà cung cấp dịch vụ HDTV qua vệ tinh duy nhất tại Việt Nam. Đơn vị này đang có 30 kênh HD, chủ yếu là của nước ngoài, chỉ có một số kênh HD do VTC tự sản xuất, tập trung chủ yếu vào các lĩnh vực thời trang, thể thao, giải trí… Cũng liên quan tới vấn đề bản quyền truyền hình, VTC hiện được cho là đang sở hữu bản quyền phát sóng nhiều kênh truyền hình độ nét cao nổi tiếng thế giới như: ASN HD, Discovery HD, NGC Wild HD, NGC Advanture HD, Fox Crime HD, Fox channel HD, FX HD, Starworld HD, NHK HD, National Geographic HD… Tuy nhiên, sự phong phú về mặt nội dung cũng như giá cả của loại hình dịch vụ này vẫn khá xa xỉ với phần đông người sử dụng. Chi phí ban đầu lắp đặt dịch vụ HDTV khá cao. Chỉ tính riêng đầu thu và chảo vệ tinh cũng lên tới gần 5 triệu đồng. Còn thuê bao hàng tháng người dùng phải trả cũng lên đến gần 100 nghìn đồng, đắt gần gấp đôi so với dịch vụ SDTV cấp thấp. VTC bán kèm luôn cả thiết bị (đầu thu, chảo vệ tinh), và mức phí 100 nghìn đồng/tháng (chỉ áp dụng cho năm đầu tiên với điều kiện người dùng phải mua thiết bị của VTC).
Trong khi đó, phải cuối năm nay K+ sẽ giới thiệu khoảng 20 kênh HDTV dạng này. K+ cũng cho biết công ty này sẽ phân phối luôn đầu thu và chảo vệ tinh đi kèm, chứ người dùng không phải mua ngoài. Hiện giá cả thiết bị vẫn chưa được tiết lộ nhưng chắc chắn chúng sẽ không thể quá cao so với sản phẩm của VTC. Là người đi sau trong lĩnh vực HDTV qua vệ tinh nên K+ sẽ tập trung chủ yếu vào lĩnh vực nội dung. K+ cho biết các chương trình HDTV đều được mua bản quyền từ nước ngoài nên người dùng hoàn toàn yên tâm trong khi sử dụng.
Trước ngày trái bóng World Cup 2010 lăn, khán giả cũng đã chứng kiến cuộc chạy đua khốc liệt giữa VTC và VSTV để chiếm thị phần DTH trong suốt sự kiện thể thao bậc nhất hành tinh này. Một tuần trước sự kiện, VTC công bố nâng số kênh phát sóng lên 100, gấp đôi sau một năm khánh thành Vinasat 1. Tuyên bố đó khiến kỷ lục 70 kênh mà K+ vừa lập bị xô đổ, chỉ sau 15 ngày. Không chịu thua, K+ mạnh miệng, sẽ tăng lên 100 kênh vào cuối 2010. Và cuộc chiến tăng kênh, như một phương cách khẳng định thương hiệu, dù mấy người theo dõi nổi cỡ trăm kênh truyền hình đa màu sắc, cũng vì thế chưa có dấu hiệu dừng lại.
AVG đường đi và đích đến?
Những phác họa nói trên cho thấy phần nào bức tranh toàn cảnh của thị trường dịch vụ truyền hình trả tiền trước và sau khi có sự góp mặt của AVG. Còn quá sớm để nói về nhân tố mới AVG, nhưng với cơ sở hạ tầng công ty này đang có, thì họ là đối thủ đáng gờm và cái tên AVG cũng đã gắn với những dấu mốc đáng kể.
AVG từng gây xôn xao dư luận, khi "thâu tóm" bản quyền truyền hình kéo dài 20 năm của toàn bộ các môn thể thao Việt Nam, "dễ như thò tay vào giỏ bắt cá". Thậm chí, đã có những đồn đoán về việc Bộ VHTTDL đã "bật đèn xanh" cho AVG, khi tổ chức cả một cuộc họp giới thiệu ý định đàm phán với các Liên đoàn, Hiệp hội và đề nghị họ cân nhắc, xem xét về lời mời này. Kết quả, bản quyền V –league (vốn xưa nay thuộc độc quyền VTV) đã về tay AVG, với khoản 150 - 200 triệu đồng phí cố định cùng 20% lợi nhuận một năm. Ngoại trừ bóng đá còn gợn lên đôi chút băn khoăn, những đại diện các môn thể thao còn lại đều thấy sự kết hợp này là mối hời. Bởi trước đây, để lên sóng TH, các môn thể thao khác đều phải trả cho nhà đài một khoản phí nhất định nào đó. Nếu bắt tay với AVG, phí đã bằng 0 mà còn được hỗ trợ thêm, lại không phải lo việc quảng bá hình ảnh, thương hiệu, chẳng lo các đài "làm mình làm mẩy" gây khó dễ.
Sự có mặt của AVG cũng cho thấy bước đa dạng hoá hình thức phát sóng lâu nay vẫn còn hạn chế ở Việt Nam. Không bình luận về AVG, nhưng đại diện một nhà cung cấp dịch vụ truyền hình trả trước thừa nhận đây là đối thủ đáng gờm trên thị trường, có điểm xuất phát sau nhưng lại chuẩn bị được một hạ tầng cơ sở đáng gờm, một sự đầu tư qui mô vào bản quyền các môn thể thao và chiến lược hút nhân sự đáng gờm khiến không ít nhà đài phải giật mình vì chảy máu chất xám. Quả thật, một khi AVG hoàn tất mạng lưới truyền dẫn phát sóng kỹ thuật số mặt đất trên toàn quốc (theo như giấy phép được cấp) thì khi đó những nhà đài của Nhà nước sẽ hết sức vất vả.
Chưa hết, AVG cũng đã được cấp phép thiết lập mạng viễn thông cố định nội hạt và cố định vệ tinh. Và việc AVG có được giấy phép thiết lập hạ tầng mạng, đặc biệt có băng tần để thực hiện việc truyền dẫn phát sóng trên phạm vi toàn quốc đã khiến nhiều người đặt ra tiếp câu hỏi: "Liệu AVG có nhảy vào thị trường viễn thông?" Trả lời câu hỏi này, một chuyên gia viễn thông nhận định, với những tài nguyên được cấp và sự thay đổi nhanh chóng của công nghệ, rất có thể AVG sẽ là một nhân tố mới đầy nội lực của thị trường di động trong tương lai. Và tiếp nối các đại gia số hóa truyền hình, sẽ có không ít ông lớn viễn thông phải đau đầu tính toán, nếu nghi vấn đó trở thành hiện thực!
Một câu hỏi rất được quan tâm hiện nay: Khi chấp nhận đầu tư tổng lực cả nhân lực lẫn vật lực, AVG sẽ nhận lại khoản lời lãi gì? Phải chăng, ẩn đằng sau lộ trình này là cả một kế hoạch vô cùng khôn ngoan, được xây dựng bởi những chuyên gia già dặn thương trường, nhạy bén thời cuộc và luôn biết "đi tắt đón đầu" trong chiến lược định vị thương hiệu bài bản của mình. Cho dù đã có 7 năm phát triển nhưng truyền hình trả tiền ở nước ta vẫn còn khá non trẻ, lại chỉ khoanh vùng nơi các đô thị lớn. Đợi tới thời điểm analog bị khai tử, TH cáp cũng không còn đất sống, khi số hóa truyền hình trở thành đương nhiên và bắt buộc, ta sẽ thấy hạ tầng cơ sở, hệ thống dịch vụ khách hàng, các gói sản phẩm đã kịp hoàn thiện sau 9 năm của AVG tấn công thị trường lúc ấy sẽ phát huy sở trường hiệu quả tới cỡ nào. Tương lai sáng lạn ấy, chẳng cần phải là một chuyên gia cũng có thể nhìn thấy trước mắt.
Và trong khi đợi ngày ấy sẽ đến, AVG đang mỗi ngày một thể hiện sức trẻ, sức khỏe của chính mình trên đường đua cạnh tranh, tiếp tục trở thành mối bận tâm của khá nhiều "đồng nghiệp". "Thêm một lắm điều hay...", như một câu thơ nổi tiếng, mong thị trường sẽ còn có thêm nhiều AVG nữa!
Ý kiến chuyên gia
Thị trường Việt Nam có nội lực, sức phát triển mạnh: Ông Jean – Noel Tronc, Chủ tịch kiêm Tổng Giám đốc điều hành CANAL Overseas (Tập đoàn CANAL +)
Chúng tôi đã tích lũy được rất nhiều kinh nghiệm quý báu, sau nhiều năm phát triển truyền hình vệ tinh kỹ thuật số tới nhiều quốc gia, thuộc nhiều châu lục. Theo quan sát của chúng tôi, ở những nước có tốc độ phát triển nhanh và năng động, truyền hình cáp bao giờ cũng đi trước truyền hình vệ tinh KTS một bước. Nhưng sau một thời gian, kẻ hậu sinh luôn có tốc độ lớn mạnh rất nhanh, thậm chí vượt cả người đi trước. Hiện tại, theo con số thống kê của Canal+, trên toàn thế giới có khoảng 1,2 triệu hộ gia đình có màn hình TV. Và gần một nửa, tức khoảng hơn 500 triệu hộ đã lựa chọn sử dụng dịch vụ truyền hình trả tiền. Cá nhân tôi đánh giá đất nước Việt Nam của các bạn là một thị trường đầy tiềm năng, có nội lực và sức phát triển rất mạnh.
Triển vọng đầy hứa hẹn: Ông Arnaud De Villeneuve – Phó Tổng giám đốc VSTV
Việt Nam có dân số trẻ, 56% thuộc độ tuổi dưới 50. Thêm vào đó, đại bộ phận các bạn thanh thiếu niên có tư duy rất cởi mở, luôn sẵn sàng đón nhận những tiến bộ khoa học kỹ thuật và công nghệ mới mẻ. Và trong khi người dân châu Âu chỉ dành trung bình có 3,3 giờ/ tuần cho việc ngồi trước máy thu hình thì con số tương ứng tại Việt Nam là 3,45.
Theo kết quả điều tra sơ bộ, hiện trong số 24 triệu hộ gia đình thì mới chỉ có từ 1,2 đến 1,4 triệu hộ đã sử dụng dịch vụ truyền hình cáp và số vệ tinh. Mảnh đất mênh mông còn lại đang ngập tràn hứa hẹn với những nhà cung cấp dịch vụ truyền hình trả tiền". |
Theo Diễn đàn doanh nghiệp
http://kinhtevadubao.vn/p0c285n11372/ga-nha-giau-avg-va-cuoc-dua-pay-tv.htm
McKinsey: Sustaining Vietnam's growth: The productivity challenge [Vietnamese]
Vietnamese
Report
Sustaining Vietnam's growth: The productivity challenge
Feb. 2012 | by Marco Breu, Richard Dobbs, Jaana Remes, David Skilling, Jinwook Kim
Contributing Practices: Hanoi
Vietnam’s economy has come an extraordinarily long way in a short time. China is the only Asian economy that has grown faster since 2000. But today Vietnam's economy faces complex challenges that require a transition to a productivity-driven growth trajectory. Vietnam now needs to boost labor productivity growth by more than 50 percent to maintain its rapid growth.
MGI finds that between 2005 and 2010, an expanding labor pool and the structural shift away from agriculture contributed two-thirds of Vietnam’s GDP growth. The other one-third came from improving productivity within sectors. Vietnam has globally competitive niches across the economy from textiles and footwear and coffee and rice to tourism.
But the first two drivers now waning in their power to drive further growth and Vietnam needs to boost its overall labor productivity growth by more than 50 percent, from 4.1 percent annually to 6.4 percent, if the economy is to meet the government’s target of 7 to 8 percent annual growth by 2020. Without such a boost, Vietnam’s growth is likely to decline to between 4.5 and 5 percent annually. The difference sounds small, but it isn’t. By 2020, Vietnam’s annual GDP would be 30 percent lower than it would be if the economy continued to grow at a 7 percent pace.
Exhibit
MGI identifies areas where new measures could boost the nation’s economic performance:
- Stabilizing the macroeconomic environment to address investor concerns about inflation, currency instability, and rising interest rates. Measures could include greater transparency and the monitoring of banks’ performance and systemic risk.
- Strengthening productivity and growth enablers to enhance competitiveness. Measures could include long-term infrastructure development focused on private-sector needs and addressing shortages of skilled workers through the introduction of common standards for public- and private-education institutes and a certification system for graduates.
- Shaping a coordinated, industry-specific government growth agenda by targeting investment to raise agricultural productivity; higher value-added in manufacturing; and energy efficiency. Vietnam can also establish an enabling environment at the level of individual industries and sectors by enhancing domestic competition and helping industries move up the value chain. Offshore services such as data, business-process outsourcing, and IT appear to be promising areas. Building on its expanded pool of university graduates, Vietnam has the potential to become one of the top ten locations in the world for offshore services.
- Improving government performance to deliver a growth agenda. The government should continue to adjust its role in the economy and strengthen its organizational effectiveness and the delivery skills necessary to execute reforms. Because state-owned (SOE) enterprises still hold enormous weight, accounting for about 40 percent of the nation’s output, the report finds that continued reform of the ownership and management incentives for these enterprises is likely to be crucial to long term growth, as will the need to improve the overall capital efficiency of SOE operations.
After 25 years of strong and stable growth, the Vietnam economy is moving into a more challenging period. Although many of its economic fundamentals remain strong, companies and policy makers need to shift their thinking and approach.
http://www.mckinsey.com/Insights/MGI/Research/Asia/Sustaining_growth_in_Vietnam
McKinsey: Sustaining Vietnam's growth: The productivity challenge
Report
Sustaining Vietnam's growth: The productivity challenge
Feb. 2012 | by Marco Breu, Richard Dobbs, Jaana Remes, David Skilling, Jinwook Kim
Contributing Practices: Hanoi
Vietnam’s economy has come an extraordinarily long way in a short time. China is the only Asian economy that has grown faster since 2000. But today Vietnam's economy faces complex challenges that require a transition to a productivity-driven growth trajectory. Vietnam now needs to boost labor productivity growth by more than 50 percent to maintain its rapid growth.
MGI finds that between 2005 and 2010, an expanding labor pool and the structural shift away from agriculture contributed two-thirds of Vietnam’s GDP growth. The other one-third came from improving productivity within sectors. Vietnam has globally competitive niches across the economy from textiles and footwear and coffee and rice to tourism.
But the first two drivers now waning in their power to drive further growth and Vietnam needs to boost its overall labor productivity growth by more than 50 percent, from 4.1 percent annually to 6.4 percent, if the economy is to meet the government’s target of 7 to 8 percent annual growth by 2020. Without such a boost, Vietnam’s growth is likely to decline to between 4.5 and 5 percent annually. The difference sounds small, but it isn’t. By 2020, Vietnam’s annual GDP would be 30 percent lower than it would be if the economy continued to grow at a 7 percent pace.
Exhibit
MGI identifies areas where new measures could boost the nation’s economic performance:
- Stabilizing the macroeconomic environment to address investor concerns about inflation, currency instability, and rising interest rates. Measures could include greater transparency and the monitoring of banks’ performance and systemic risk.
- Strengthening productivity and growth enablers to enhance competitiveness. Measures could include long-term infrastructure development focused on private-sector needs and addressing shortages of skilled workers through the introduction of common standards for public- and private-education institutes and a certification system for graduates.
- Shaping a coordinated, industry-specific government growth agenda by targeting investment to raise agricultural productivity; higher value-added in manufacturing; and energy efficiency. Vietnam can also establish an enabling environment at the level of individual industries and sectors by enhancing domestic competition and helping industries move up the value chain. Offshore services such as data, business-process outsourcing, and IT appear to be promising areas. Building on its expanded pool of university graduates, Vietnam has the potential to become one of the top ten locations in the world for offshore services.
- Improving government performance to deliver a growth agenda. The government should continue to adjust its role in the economy and strengthen its organizational effectiveness and the delivery skills necessary to execute reforms. Because state-owned (SOE) enterprises still hold enormous weight, accounting for about 40 percent of the nation’s output, the report finds that continued reform of the ownership and management incentives for these enterprises is likely to be crucial to long term growth, as will the need to improve the overall capital efficiency of SOE operations.
After 25 years of strong and stable growth, the Vietnam economy is moving into a more challenging period. Although many of its economic fundamentals remain strong, companies and policy makers need to shift their thinking and approach.
http://www.mckinsey.com/Insights/MGI/Research/Asia/Sustaining_growth_in_Vietnam
Stevey's Google Platforms Rant
The best article I've ever read about architecture and the management of IT.
***UPDATE***This post was intended to be shared privately and was accidentally made public. Thanks to +Steve Yegge for allowing us to keep it out there. It's the sort of writing people do when they think nobody is watching: honest, clear, and frank.The world would be a better place if more people wrote this sort of internal memoranda, and even better if they were allowed to write it for the outside world.Hopefully Steve will not experience any negative repercussions from Google about this. On the contrary, he deserves a promotion.***UPDATE #2***This post has received a lot of attention. For anyone here who arrived from The Greater Internet - I stand ready to remove this post if asked. As I mentioned before, I was given permission to keep it up.Google's openness to allow us to keep this message posted on its own social network is, in my opinion, a far greater asset than any SaS platform. In the end, a company's greatest asset is its culture, and here, Google is one of the strongest companies on the planet. Steve Yegge originally shared this post:Stevey's Google Platforms Rant
I was at Amazon for about six and a half years, and now I've been at Google for that long. One thing that struck me immediately about the two companies -- an impression that has been reinforced almost daily -- is that Amazon does everything wrong, and Google does everything right. Sure, it's a sweeping generalization, but a surprisingly accurate one. It's pretty crazy. There are probably a hundred or even two hundred different ways you can compare the two companies, and Google is superior in all but three of them, if I recall correctly. I actually did a spreadsheet at one point but Legal wouldn't let me show it to anyone, even though recruiting loved it.I mean, just to give you a very brief taste: Amazon's recruiting process is fundamentally flawed by having teams hire for themselves, so their hiring bar is incredibly inconsistent across teams, despite various efforts they've made to level it out. And their operations are a mess; they don't really have SREs and they make engineers pretty much do everything, which leaves almost no time for coding - though again this varies by group, so it's luck of the draw. They don't give a single shit about charity or helping the needy or community contributions or anything like that. Never comes up there, except maybe to laugh about it. Their facilities are dirt-smeared cube farms without a dime spent on decor or common meeting areas. Their pay and benefits suck, although much less so lately due to local competition from Google and Facebook. But they don't have any of our perks or extras -- they just try to match the offer-letter numbers, and that's the end of it. Their code base is a disaster, with no engineering standards whatsoever except what individual teams choose to put in place.To be fair, they do have a nice versioned-library system that we really ought to emulate, and a nice publish-subscribe system that we also have no equivalent for. But for the most part they just have a bunch of crappy tools that read and write state machine information into relational databases. We wouldn't take most of it even if it were free.I think the pubsub system and their library-shelf system were two out of the grand total of three things Amazon does better than google.I guess you could make an argument that their bias for launching early and iterating like mad is also something they do well, but you can argue it either way. They prioritize launching early over everything else, including retention and engineering discipline and a bunch of other stuff that turns out to matter in the long run. So even though it's given them some competitive advantages in the marketplace, it's created enough other problems to make it something less than a slam-dunk.But there's one thing they do really really well that pretty much makes up for ALL of their political, philosophical and technical screw-ups.Jeff Bezos is an infamous micro-manager. He micro-manages every single pixel of Amazon's retail site. He hired Larry Tesler, Apple's Chief Scientist and probably the very most famous and respected human-computer interaction expert in the entire world, and then ignored every goddamn thing Larry said for three years until Larry finally -- wisely -- left the company. Larry would do these big usability studies and demonstrate beyond any shred of doubt that nobody can understand that frigging website, but Bezos just couldn't let go of those pixels, all those millions of semantics-packed pixels on the landing page. They were like millions of his own precious children. So they're all still there, and Larry is not.Micro-managing isn't that third thing that Amazon does better than us, by the way. I mean, yeah, they micro-manage really well, but I wouldn't list it as a strength or anything. I'm just trying to set the context here, to help you understand what happened. We're talking about a guy who in all seriousness has said on many public occasions that people should be paying him to work at Amazon. He hands out little yellow stickies with his name on them, reminding people "who runs the company" when they disagree with him. The guy is a regular... well, Steve Jobs, I guess. Except without the fashion or design sense. Bezos is super smart; don't get me wrong. He just makes ordinary control freaks look like stoned hippies.So one day Jeff Bezos issued a mandate. He's doing that all the time, of course, and people scramble like ants being pounded with a rubber mallet whenever it happens. But on one occasion -- back around 2002 I think, plus or minus a year -- he issued a mandate that was so out there, so huge and eye-bulgingly ponderous, that it made all of his other mandates look like unsolicited peer bonuses.His Big Mandate went something along these lines:1) All teams will henceforth expose their data and functionality through service interfaces.2) Teams must communicate with each other through these interfaces.3) There will be no other form of interprocess communication allowed: no direct linking, no direct reads of another team's data store, no shared-memory model, no back-doors whatsoever. The only communication allowed is via service interface calls over the network.4) It doesn't matter what technology they use. HTTP, Corba, Pubsub, custom protocols -- doesn't matter. Bezos doesn't care.5) All service interfaces, without exception, must be designed from the ground up to be externalizable. That is to say, the team must plan and design to be able to expose the interface to developers in the outside world. No exceptions.6) Anyone who doesn't do this will be fired.7) Thank you; have a nice day!Ha, ha! You 150-odd ex-Amazon folks here will of course realize immediately that #7 was a little joke I threw in, because Bezos most definitely does not give a shit about your day.#6, however, was quite real, so people went to work. Bezos assigned a couple of Chief Bulldogs to oversee the effort and ensure forward progress, headed up by Uber-Chief Bear Bulldog Rick Dalzell. Rick is an ex-Armgy Ranger, West Point Academy graduate, ex-boxer, ex-Chief Torturer slash CIO at Wal*Mart, and is a big genial scary man who used the word "hardened interface" a lot. Rick was a walking, talking hardened interface himself, so needless to say, everyone made LOTS of forward progress and made sure Rick knew about it.Over the next couple of years, Amazon transformed internally into a service-oriented architecture. They learned a tremendous amount while effecting this transformation. There was lots of existing documentation and lore about SOAs, but at Amazon's vast scale it was about as useful as telling Indiana Jones to look both ways before crossing the street. Amazon's dev staff made a lot of discoveries along the way. A teeny tiny sampling of these discoveries included:- pager escalation gets way harder, because a ticket might bounce through 20 service calls before the real owner is identified. If each bounce goes through a team with a 15-minute response time, it can be hours before the right team finally finds out, unless you build a lot of scaffolding and metrics and reporting.- every single one of your peer teams suddenly becomes a potential DOS attacker. Nobody can make any real forward progress until very serious quotas and throttling are put in place in every single service.- monitoring and QA are the same thing. You'd never think so until you try doing a big SOA. But when your service says "oh yes, I'm fine", it may well be the case that the only thing still functioning in the server is the little component that knows how to say "I'm fine, roger roger, over and out" in a cheery droid voice. In order to tell whether the service is actually responding, you have to make individual calls. The problem continues recursively until your monitoring is doing comprehensive semantics checking of your entire range of services and data, at which point it's indistinguishable from automated QA. So they're a continuum.- if you have hundreds of services, and your code MUST communicate with other groups' code via these services, then you won't be able to find any of them without a service-discovery mechanism. And you can't have that without a service registration mechanism, which itself is another service. So Amazon has a universal service registry where you can find out reflectively (programmatically) about every service, what its APIs are, and also whether it is currently up, and where.- debugging problems with someone else's code gets a LOT harder, and is basically impossible unless there is a universal standard way to run every service in a debuggable sandbox.That's just a very small sample. There are dozens, maybe hundreds of individual learnings like these that Amazon had to discover organically. There were a lot of wacky ones around externalizing services, but not as many as you might think. Organizing into services taught teams not to trust each other in most of the same ways they're not supposed to trust external developers.This effort was still underway when I left to join Google in mid-2005, but it was pretty far advanced. From the time Bezos issued his edict through the time I left, Amazon had transformed culturally into a company that thinks about everything in a services-first fashion. It is now fundamental to how they approach all designs, including internal designs for stuff that might never see the light of day externally.At this point they don't even do it out of fear of being fired. I mean, they're still afraid of that; it's pretty much part of daily life there, working for the Dread Pirate Bezos and all. But they do services because they've come to understand that it's the Right Thing. There are without question pros and cons to the SOA approach, and some of the cons are pretty long. But overall it's the right thing because SOA-driven design enables Platforms.That's what Bezos was up to with his edict, of course. He didn't (and doesn't) care even a tiny bit about the well-being of the teams, nor about what technologies they use, nor in fact any detail whatsoever about how they go about their business unless they happen to be screwing up. But Bezos realized long before the vast majority of Amazonians that Amazon needs to be a platform.You wouldn't really think that an online bookstore needs to be an extensible, programmable platform. Would you?Well, the first big thing Bezos realized is that the infrastructure they'd built for selling and shipping books and sundry could be transformed an excellent repurposable computing platform. So now they have the Amazon Elastic Compute Cloud, and the Amazon Elastic MapReduce, and the Amazon Relational Database Service, and a whole passel' o' other services browsable at aws.amazon.com. These services host the backends for some pretty successful companies, reddit being my personal favorite of the bunch.The other big realization he had was that he can't always build the right thing. I think Larry Tesler might have struck some kind of chord in Bezos when he said his mom couldn't use the goddamn website. It's not even super clear whose mom he was talking about, and doesn't really matter, because nobody's mom can use the goddamn website. In fact I myself find the website disturbingly daunting, and I worked there for over half a decade. I've just learned to kinda defocus my eyes and concentrate on the million or so pixels near the center of the page above the fold.I'm not really sure how Bezos came to this realization -- the insight that he can't build one product and have it be right for everyone. But it doesn't matter, because he gets it. There's actually a formal name for this phenomenon. It's called Accessibility, and it's the most important thing in the computing world.The. Most. Important. Thing.If you're sorta thinking, "huh? You mean like, blind and deaf people Accessibility?" then you're not alone, because I've come to understand that there are lots and LOTS of people just like you: people for whom this idea does not have the right Accessibility, so it hasn't been able to get through to you yet. It's not your fault for not understanding, any more than it would be your fault for being blind or deaf or motion-restricted or living with any other disability. When software -- or idea-ware for that matter -- fails to be accessible to anyone for any reason, it is the fault of the software or of the messaging of the idea. It is an Accessibility failure.Like anything else big and important in life, Accessibility has an evil twin who, jilted by the unbalanced affection displayed by their parents in their youth, has grown into an equally powerful Arch-Nemesis (yes, there's more than one nemesis to accessibility) named Security. And boy howdy are the two ever at odds.But I'll argue that Accessibility is actually more important than Security because dialing Accessibility to zero means you have no product at all, whereas dialing Security to zero can still get you a reasonably successful product such as the Playstation Network.So yeah. In case you hadn't noticed, I could actually write a book on this topic. A fat one, filled with amusing anecdotes about ants and rubber mallets at companies I've worked at. But I will never get this little rant published, and you'll never get it read, unless I start to wrap up.That one last thing that Google doesn't do well is Platforms. We don't understand platforms. We don't "get" platforms. Some of you do, but you are the minority. This has become painfully clear to me over the past six years. I was kind of hoping that competitive pressure from Microsoft and Amazon and more recently Facebook would make us wake up collectively and start doing universal services. Not in some sort of ad-hoc, half-assed way, but in more or less the same way Amazon did it: all at once, for real, no cheating, and treating it as our top priority from now on.But no. No, it's like our tenth or eleventh priority. Or fifteenth, I don't know. It's pretty low. There are a few teams who treat the idea very seriously, but most teams either don't think about it all, ever, or only a small percentage of them think about it in a very small way.It's a big stretch even to get most teams to offer a stubby service to get programmatic access to their data and computations. Most of them think they're building products. And a stubby service is a pretty pathetic service. Go back and look at that partial list of learnings from Amazon, and tell me which ones Stubby gives you out of the box. As far as I'm concerned, it's none of them. Stubby's great, but it's like parts when you need a car.A product is useless without a platform, or more precisely and accurately, a platform-less product will always be replaced by an equivalent platform-ized product.Google+ is a prime example of our complete failure to understand platforms from the very highest levels of executive leadership (hi Larry, Sergey, Eric, Vic, howdy howdy) down to the very lowest leaf workers (hey yo). We all don't get it. The Golden Rule of platforms is that you Eat Your Own Dogfood. The Google+ platform is a pathetic afterthought. We had no API at all at launch, and last I checked, we had one measly API call. One of the team members marched in and told me about it when they launched, and I asked: "So is it the Stalker API?" She got all glum and said "Yeah." I mean, I was joking, but no... the only API call we offer is to get someone's stream. So I guess the joke was on me.Microsoft has known about the Dogfood rule for at least twenty years. It's been part of their culture for a whole generation now. You don't eat People Food and give your developers Dog Food. Doing that is simply robbing your long-term platform value for short-term successes. Platforms are all about long-term thinking.Google+ is a knee-jerk reaction, a study in short-term thinking, predicated on the incorrect notion that Facebook is successful because they built a great product. But that's not why they are successful. Facebook is successful because they built an entire constellation of products by allowing other people to do the work. So Facebook is different for everyone. Some people spend all their time on Mafia Wars. Some spend all their time on Farmville. There are hundreds or maybe thousands of different high-quality time sinks available, so there's something there for everyone.Our Google+ team took a look at the aftermarket and said: "Gosh, it looks like we need some games. Let's go contract someone to, um, write some games for us." Do you begin to see how incredibly wrong that thinking is now? The problem is that we are trying to predict what people want and deliver it for them.You can't do that. Not really. Not reliably. There have been precious few people in the world, over the entire history of computing, who have been able to do it reliably. Steve Jobs was one of them. We don't have a Steve Jobs here. I'm sorry, but we don't.Larry Tesler may have convinced Bezos that he was no Steve Jobs, but Bezos realized that he didn't need to be a Steve Jobs in order to provide everyone with the right products: interfaces and workflows that they liked and felt at ease with. He just needed to enable third-party developers to do it, and it would happen automatically.I apologize to those (many) of you for whom all this stuff I'm saying is incredibly obvious, because yeah. It's incredibly frigging obvious. Except we're not doing it. We don't get Platforms, and we don't get Accessibility. The two are basically the same thing, because platforms solve accessibility. A platform is accessibility.So yeah, Microsoft gets it. And you know as well as I do how surprising that is, because they don't "get" much of anything, really. But they understand platforms as a purely accidental outgrowth of having started life in the business of providing platforms. So they have thirty-plus years of learning in this space. And if you go to msdn.com, and spend some time browsing, and you've never seen it before, prepare to be amazed. Because it's staggeringly huge. They have thousands, and thousands, and THOUSANDS of API calls. They have a HUGE platform. Too big in fact, because they can't design for squat, but at least they're doing it.Amazon gets it. Amazon's AWS (aws.amazon.com) is incredible. Just go look at it. Click around. It's embarrassing. We don't have any of that stuff.Apple gets it, obviously. They've made some fundamentally non-open choices, particularly around their mobile platform. But they understand accessibility and they understand the power of third-party development and they eat their dogfood. And you know what? They make pretty good dogfood. Their APIs are a hell of a lot cleaner than Microsoft's, and have been since time immemorial.Facebook gets it. That's what really worries me. That's what got me off my lazy butt to write this thing. I hate blogging. I hate... plussing, or whatever it's called when you do a massive rant in Google+ even though it's a terrible venue for it but you do it anyway because in the end you really do want Google to be successful. And I do! I mean, Facebook wants me there, and it'd be pretty easy to just go. But Google is home, so I'm insisting that we have this little family intervention, uncomfortable as it might be.After you've marveled at the platform offerings of Microsoft and Amazon, and Facebook I guess (I didn't look because I didn't want to get too depressed), head over to developers.google.com and browse a little. Pretty big difference, eh? It's like what your fifth-grade nephew might mock up if he were doing an assignment to demonstrate what a big powerful platform company might be building if all they had, resource-wise, was one fifth grader.Please don't get me wrong here -- I know for a fact that the dev-rel team has had to FIGHT to get even this much available externally. They're kicking ass as far as I'm concerned, because they DO get platforms, and they are struggling heroically to try to create one in an environment that is at best platform-apathetic, and at worst often openly hostile to the idea.I'm just frankly describing what developers.google.com looks like to an outsider. It looks childish. Where's the Maps APIs in there for Christ's sake? Some of the things in there are labs projects. And the APIs for everything I clicked were... they were paltry. They were obviously dog food. Not even good organic stuff. Compared to our internal APIs it's all snouts and horse hooves.And also don't get me wrong about Google+. They're far from the only offenders. This is a cultural thing. What we have going on internally is basically a war, with the underdog minority Platformers fighting a more or less losing battle against the Mighty Funded Confident Producters.Any teams that have successfully internalized the notion that they should be externally programmable platforms from the ground up are underdogs -- Maps and Docs come to mind, and I know GMail is making overtures in that direction. But it's hard for them to get funding for it because it's not part of our culture. Maestro's funding is a feeble thing compared to the gargantuan Microsoft Office programming platform: it's a fluffy rabbit versus a T-Rex. The Docs team knows they'll never be competitive with Office until they can match its scripting facilities, but they're not getting any resource love. I mean, I assume they're not, given that Apps Script only works in Spreadsheet right now, and it doesn't even have keyboard shortcuts as part of its API. That team looks pretty unloved to me.Ironically enough, Wave was a great platform, may they rest in peace. But making something a platform is not going to make you an instant success. A platform needs a killer app. Facebook -- that is, the stock service they offer with walls and friends and such -- is the killer app for the Facebook Platform. And it is a very serious mistake to conclude that the Facebook App could have been anywhere near as successful without the Facebook Platform.You know how people are always saying Google is arrogant? I'm a Googler, so I get as irritated as you do when people say that. We're not arrogant, by and large. We're, like, 99% Arrogance-Free. I did start this post -- if you'll reach back into distant memory -- by describing Google as "doing everything right". We do mean well, and for the most part when people say we're arrogant it's because we didn't hire them, or they're unhappy with our policies, or something along those lines. They're inferring arrogance because it makes them feel better.But when we take the stance that we know how to design the perfect product for everyone, and believe you me, I hear that a lot, then we're being fools. You can attribute it to arrogance, or naivete, or whatever -- it doesn't matter in the end, because it's foolishness. There IS no perfect product for everyone.And so we wind up with a browser that doesn't let you set the default font size. Talk about an affront to Accessibility. I mean, as I get older I'm actually going blind. For real. I've been nearsighted all my life, and once you hit 40 years old you stop being able to see things up close. So font selection becomes this life-or-death thing: it can lock you out of the product completely. But the Chrome team is flat-out arrogant here: they want to build a zero-configuration product, and they're quite brazen about it, and Fuck You if you're blind or deaf or whatever. Hit Ctrl-+ on every single page visit for the rest of your life.It's not just them. It's everyone. The problem is that we're a Product Company through and through. We built a successful product with broad appeal -- our search, that is -- and that wild success has biased us.Amazon was a product company too, so it took an out-of-band force to make Bezos understand the need for a platform. That force was their evaporating margins; he was cornered and had to think of a way out. But all he had was a bunch of engineers and all these computers... if only they could be monetized somehow... you can see how he arrived at AWS, in hindsight.Microsoft started out as a platform, so they've just had lots of practice at it.Facebook, though: they worry me. I'm no expert, but I'm pretty sure they started off as a Product and they rode that success pretty far. So I'm not sure exactly how they made the transition to a platform. It was a relatively long time ago, since they had to be a platform before (now very old) things like Mafia Wars could come along.Maybe they just looked at us and asked: "How can we beat Google? What are they missing?"The problem we face is pretty huge, because it will take a dramatic cultural change in order for us to start catching up. We don't do internal service-oriented platforms, and we just as equally don't do external ones. This means that the "not getting it" is endemic across the company: the PMs don't get it, the engineers don't get it, the product teams don't get it, nobody gets it. Even if individuals do, even if YOU do, it doesn't matter one bit unless we're treating it as an all-hands-on-deck emergency. We can't keep launching products and pretending we'll turn them into magical beautiful extensible platforms later. We've tried that and it's not working.The Golden Rule of Platforms, "Eat Your Own Dogfood", can be rephrased as "Start with a Platform, and Then Use it for Everything." You can't just bolt it on later. Certainly not easily at any rate -- ask anyone who worked on platformizing MS Office. Or anyone who worked on platformizing Amazon. If you delay it, it'll be ten times as much work as just doing it correctly up front. You can't cheat. You can't have secret back doors for internal apps to get special priority access, not for ANY reason. You need to solve the hard problems up front.I'm not saying it's too late for us, but the longer we wait, the closer we get to being Too Late.I honestly don't know how to wrap this up. I've said pretty much everything I came here to say today. This post has been six years in the making. I'm sorry if I wasn't gentle enough, or if I misrepresented some product or team or person, or if we're actually doing LOTS of platform stuff and it just so happens that I and everyone I ever talk to has just never heard about it. I'm sorry.But we've gotta start doing this right.https://plus.google.com/112678702228711889851/posts/eVeouesvaVX
DIRECTV Announces First Quarter 2011 Results
DIRECTV Announces First Quarter 2011 Results
DIRECTV Nearly Doubles Net Additions with 611,000 in the Quarter
- DIRECTV Latin America sets all-time records for gross and net additions with 765,000 and 427,000, respectively, in the quarter.
- DIRECTV U.S. increases net additions 84% to 184,000 in the quarter.
DIRECTV Revenues Grow 13% to $6.32 Billion
- Increase driven by strong subscriber growth coupled with higher ARPU of 11.7% at DIRECTV Latin America and 3.9% at DIRECTV U.S.
Operating Profit before Depreciation and Amortization Increases 12% to $1.77 Billion and Operating Profit Grows 21% to $1.16 Billion
- Growth driven by DIRECTV Latin America's 57% increase in operating profit before depreciation and amortization to $384 million and a 74% increase in operating profit to $219 million.
DIRECTV Diluted Earnings per Share Increases 44% to $0.85
EL SEGUNDO, Calif.--(BUSINESS WIRE)-- DIRECTV (NASDAQ:DTV) today reported an increase in first quarter 2011 revenues of 13% to $6.32 billion, operating profit before depreciation and amortization1 (OPBDA) of 12% to $1.77 billion and operating profit of 21% to $1.16 billion compared to last year's first quarter. DIRECTV reported that first quarter net income increased 21% to $674 million and diluted earnings per share grew 44% to $0.85 compared with the same period last year.
"Building on the momentum of one of our best years ever, DIRECTV delivered another strong quarter of operating and financial results," said Mike White, president and CEO of DIRECTV. "Record-setting subscriber growth in Latin America and robust customer gains in the U.S. culminated in a nearly two-fold increase in consolidated net additions to 611,000. These industry leading subscriber gains combined with DIRECTV Latin America's 11.7% ARPU growth and margin expansion of 320 basis points, drove double-digit growth in consolidated revenues and operating profit before depreciation and amortization to 13% and 12%, respectively. In addition, the strength and stability of our cash flow continues to create significant value for our shareholders, as the continuation of our share repurchase program along with net income growth of 21% lifted diluted earnings per share by 44% to $0.85 in the quarter."
DIRECTV'S OPERATIONAL REVIEW
First Quarter Review
DIRECTV's first quarter revenues of $6.32 billion increased 13% over the same period last year principally due to strong subscriber and ARPU growth at DIRECTV U.S. and DIRECTV Latin America (DTVLA). Operating profit before depreciation and amortization increased 12% to $1.77 billion and operating profit grew 21% to $1.16 billion primarily due to the gross profit associated with higher revenues partially offset by higher subscriber acquisition costs at DIRECTV U.S. and DTVLA mostly related to higher gross additions. Operating profit was also favorably impacted by lower depreciation and amortization expense at DIRECTV U.S.
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